rm92 Privacy Policy
This page explains how we collect your personal information, what we use it for, and how we protect it.
Contents
1. Introduction
rm92 is an online casino platform designed for players in Myanmar. We are committed to protecting our players' personal information with care. This Privacy Policy describes the data management practices we follow when you access rm92's services.
By accessing the rm92 website or opening an account, you are considered to have agreed to the terms of this policy. We ask that you read and understand this policy before continuing to use our services. If any part of the policy is unclear, you can contact us at [email protected].
2. Data We Collect
We collect only the data necessary to provide our services. This includes the following categories—
2.1 Data You Provide Directly
- Name, date of birth, and contact details provided at registration
- Payment details provided during deposits and withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay)
- National ID and related documents provided for identity verification
- Enquiries or complaints submitted to customer service
2.2 Automatically Collected Data
- IP address, browser type, device model, and operating system
- Website navigation records (log files)
- Login time, date, and session duration
- Data collected via cookies and similar tracking technologies
- Gaming history, transaction records, and interaction history
2.3 Data Received from Third Parties
- Transaction confirmations from payment service providers (KBZPay, Wave Money, AYA Pay, CB Pay)
- Information from fraud prevention and identity verification (KYC) services
3. How We Use Your Data
We use the personal data we collect for the following purposes—
- Opening, verifying, and managing accounts
- Processing deposits and withdrawals
- Providing player support (24/7 Live Chat and Email)
- Sending players notifications about bonuses, promotions, and VIP matters
- Maintaining platform security and preventing fraud
- Ensuring compliance with laws and regulations
- Monitoring and improving services through data analysis
- Supporting responsible gaming measures
We will not use players' personal data in any way beyond the purposes stated above.
4. Sharing and Disclosure of Data
rm92 will not sell or rent players' personal data to third parties. However, sharing may occur in the following cases—
4.1 Service Providers
Payment companies, IT infrastructure providers, and security verification companies acting on our behalf may access your data, but they may only use it for the purposes we direct and are subject to the protections under this policy.
4.2 Legal Matters
We may disclose data to relevant authorities where disclosure is required by law or court order, where we need to protect our rights, or where fraud prevention action is required.
4.3 Business Transfers
In the event of a company merger or business sale, you will be notified in advance that player data may be part of the transaction, and this policy will continue to apply.
6. Data Security
rm92 has put in place technical and organisational security measures to protect players' personal data—
- Data transmissions are protected with SSL (Secure Sockets Layer) encryption
- Payment data is stored under high-grade encryption standards
- Access to data is restricted to authorised staff only
- Data access is logged and monitored
- Server and database security is regularly reviewed and maintained
- A response plan is in place to act quickly in the event of a data breach
Users must understand that while we take every possible measure to protect data, no one can guarantee that data transmission over the internet is 100% secure.
7. Data Retention Period
We retain player personal data only for as long as it meets the following conditions—
- While the account is active — data is retained for as long as the account remains active
- After account closure — may be retained for up to 5 years for legal requirements and financial transaction records
- Gaming and transaction records — for as long as required for financial audits and dispute resolution
- Customer service records — up to 3 years after the relationship ends
Once the retention period has passed, personal data will be securely deleted or anonymised so it can no longer identify any individual.
8. Your Rights
Every player has the following rights regarding their personal data—
Right to Access
You can request to view what personal data we hold about you.
Right to Rectification
You can request that inaccurate or incomplete personal data be corrected.
Right to Erasure
You can request that your personal data be deleted, except where legal requirements apply.
Right to Restriction
You can request that we restrict how we process your data.
Right to Object
You have the right to object to our processing of your data, though we may not be able to act on this where it conflicts with legal obligations.
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time after verifying your identity.
9. Minors
rm92 services are for players aged 21+ only. We do not knowingly collect personal data from anyone under 21. If you become aware that data belonging to someone under 21 has reached us, please notify us immediately at [email protected] — we will delete it promptly.
10. Policy Changes
We may review and update this privacy policy from time to time. If significant changes are made, players will be notified via the website and the "Last Updated" date at the top of this page will be revised accordingly.
Continuing to use the service after a policy change means you accept the updated policy. If you do not agree with the changes, please stop using the service and contact us at [email protected].
11. Contact Us
If you have any questions, comments, or personal data requests regarding this privacy policy, you can reach us through the following channels—
- Website — rm92.im
- Email — [email protected]
- Live Chat — available 24/7 on the website
Our customer service team operates in Myanmar language 24/7 and can also handle personal data enquiries.
Bring your personal data matters directly to us
rm92's customer service team is available 24/7
[email protected]