How do I get in touch about a gambling problem?

rm92's Live Chat support is available in Myanmar language 24 hours a day, 7 days a week. You can also write to us by email at support@rm92.im. Requests to set limits, apply a Time-Out, or apply Self-Exclusion will be handled as quickly as possible.

21+ · Responsible Gaming

rm92 Responsible Gaming Policy

Gaming should be for entertainment only. rm92 is committed to supporting every player's safety and healthy gaming habits.

Our Commitment

rm92 is a platform built for players in Myanmar. We believe gaming is entertainment — and ultimately a chance outcome that involves money. But we also understand that gambling can become a harmful habit and, without personal safeguards, can affect your life.

That is why rm92 provides protection tools tailored to each player, limit-setting services, and 24/7 support. This page explains the tools and options available to help you stay in control and protect yourself.

Gaming is permitted for players aged 21 and above only. If you or someone close to you is experiencing a gambling-related problem, contact our support team without delay.

21+ Only — rm92's Age Restriction

The rm92 platform serves only players aged 21 and above. Age must be verified by national ID when opening an account, and we do everything we can to prevent underage individuals from participating. Parents are responsible for ensuring that young family members are not exposed to gambling.

Protection Tools

Deposit Limits

You can set your own maximum deposit amount on a daily / weekly / monthly basis. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period. This tool helps you manage your money more effectively.

Time-Out

Choose a break period — from 24 hours up to 30 days — to temporarily pause your gaming. Your account will not be accessible during this time, and it is a useful tool for easing the urge to play right away.

Self-Exclusion

If you want to stop playing for a long period, you can use the self-exclusion feature. You can choose 3 months, 6 months, 1 year, or longer, and during that time you will not be able to access rm92's services. You can request this through Support.

Betting History

In your account, you can check your betting history — deposits, withdrawals, and total bets — by date. We encourage you to review these records regularly to understand your own playing patterns.

24/7 Support

If you have any concerns related to gambling, you can reach rm92's Live Chat support 24 hours a day, 7 days a week in Myanmar language. You can also contact us by email at [email protected]. We are always ready to respond right away.

Fair Play

rm92's games are powered by RNG (Random Number Generator) technology to ensure fair play, and the outcomes cannot be manipulated by players. Results are random, and a previous outcome does not determine the next one.

Protections We Have in Place for You

Age Verification

When opening an account, you must verify that you are 21 or older using your national ID. If you cannot verify this, access to our services will be restricted.

SSL Encryption

Players' personal information and financial data are protected with SSL technology and cannot be accessed by third parties.

Account Self-Exclusion Request

Players can request self-exclusion at any time through support, and we will process it within 24 hours.

Play Time Reminders

When players have been playing for a long time, we send play time reminders to help them make their own informed decisions.

Healthy Gambling Habits

Do not see gambling as a way to make money — remember it is entertainment only.
Set a spending limit before you play and stick to that amount only.
Avoid the idea of playing until you win back what you lost — this can lead to even bigger losses.
Only play when you are in a calm state of mind — avoid mixing anger, stress, or exhaustion with gambling.
Set a time limit for playing — keep a healthy balance between rest time and play time.
Never gamble with borrowed money or money taken on loan.
If gambling is damaging your relationships with family and friends, stop immediately and seek help.
Check your time and spending records regularly while playing and be aware of your own habits.

Problem Gambling Warning Signs

If you notice any of the following signs in your own life, we strongly encourage you to seek help right away. This is not a weakness — it is a sensible decision.

Financial Harm

Borrowing money to gamble, spending essential living costs on gambling, or facing financial pressure after gambling.

Loss of Control Over Gambling Time

Finding yourself gambling without having decided to, continuing to play even after deciding to stop, or feeling distress when you cannot return to gambling after stopping.

Relationship Breakdown

Drifting away from family and friends because of gambling, having to hide that you are gambling, and feeling guilt and self-blame as a result.

Chasing Losses

Continuing to gamble in an attempt to win back money you have lost — known as "Chasing Losses" — this is one of the main signs of problem gambling.

Impact on Work and Education

Missing work, skipping school, or neglecting responsibilities because of gambling are signs that need to be addressed immediately.

Declining Mental Health

If you notice rising worry, anger, frustration or discomfort around gambling, that is not a good sign.

How to get help

If you feel that gambling has become a problem, you can contact the rm92 support team directly. We are available in Burmese 24/7 and can act immediately on requests for limits, Time-Out or Self-Exclusion.

Live Chat

Log into your account and reach us instantly via the Live Chat button. You can speak to us in Burmese.

Contact by Email

Write to [email protected]. You can send requests for gambling limits or Self-Exclusion.

rm92's Responsible Commitment

rm92 is committed to putting player safety and healthy gambling ahead of revenue. Every decision we make is grounded in this belief.

When a player requests a limit or Self-Exclusion, we respect that decision and act on it immediately. Gambling will not be reopened until the period has ended.

Players can check their gambling history at any time and update their personal limits instantly. All services are available 24/7.

rm92 believes the best gambling is done with a clear head, a set amount of money, and a defined time limit.

Gamble responsibly and keep gambling as a form of entertainment

To set gambling limits, learn how to play, or explore our games at a relaxed pace — you can start right here.

Responsible Gambling Quick Answers

Log in to your rm92 account, go to the Player Controls section, and set your maximum daily / weekly / monthly deposit amount. Lowering the limit takes effect immediately; increasing it only takes effect after 24 hours. You can also contact Support directly for help.

You can choose a Time-Out period anywhere from 24 hours to 30 days. During that time you will not be able to access or play on the rm92 platform. Access is restored only after the period ends. If you want to extend it, you can request that through support.

Once Self-Exclusion is applied, you will not be able to access rm92 services for the period you chose — 3 months, 6 months, 1 year, or longer. It will not be reversed before the period ends, and once it does, a safety review process must be completed before access is restored.

rm92's Live Chat support is available in Myanmar language 24 hours a day, 7 days a week. You can also write to us by email at [email protected]. Requests to set limits, apply a Time-Out, or apply Self-Exclusion will be handled as quickly as possible.

rm92 serves only players aged 21 and above, and age is verified by national ID during account registration. If we become aware that a minor is accessing the platform, the account will be blocked immediately. Parents should also enable parental control software on their own devices to keep children away from gambling content.

You can view your gaming history at any time in the rm92 player portal. It includes play frequency, amounts spent, and time-based breakdowns. You should check these records regularly to monitor your own playing patterns. It is one of the most important tools for keeping your gambling under control.